Patient guide


The International Center of Hearing and Speech MEDINCUS offers a wide range of medical services in the field of otorhinolaryngology, audiology and phoniatrics: diagnostics, treatment, rehabilitation in children and adults.

To perform an operation at the Clinic of the International Center of Hearing and Speech MEDINCUS the patient should contact the International Cooperation Department to obtain all necessary information and prepare the following documents two weeks before planned operation/anesthesia:

  • A medical certificate from the therapist/pediatrician confirming no contraindications to surgery/anesthesia;
  • In case of constant treatment by a cardiologist, pulmonologist, diabetologist, neurologist, psychiatrist, a medical certificate on the absence of contraindications for surgery/anesthesia;
  • Certificate of vaccination against hepatitis B (surgery is possible 2 weeks after 2 vaccinations) or anti-HBsAb level result;
  • Blood group and Rh factor;
  • Blood count;
  • Creatinine level;
  • Cholesterol level (over 40 years old);
  • APTT;
  • PT (prothrombin time), INR (international normalized ratio);
  • HIV-1 and HIV-2 antibodies;
  • Hepatitis C antibodies (anti-HCV);
  • Measles vaccination;
  • ECG (over 40 years old);
  • Chest X-ray (over 45 years old).


– Information for the patient before general anesthesia Download

The patient or patient’s legal guardian must read “Information for the patient before general anesthesia and consent to general anesthesia” in advance preparing for the surgery.

For complete information about our services please contact the International Cooperation Department:


  • +48 22 463 53 14 (🇬🇧, 🇷🇺, 🇪🇸)
  • +48 22 463 53 36 (🇬🇧, 🇫🇷, 🇮🇹)
  • +48 22 463 53 50 (🇬🇧, 🇷🇺)

In order to make an appointment and plan the date of hospitalization in the International Center of Hearing and Speech MEDINCUS the patient can choose one of the following options:

  1. Contact the International Cooperation Department:
  •  e-mail:
  • +48 22 463 53 14 (🇬🇧, 🇷🇺, 🇪🇸)
  • +48 22 463 53 36 (🇬🇧, 🇫🇷, 🇮🇹)
  • +48 22 463 53 50 (🇬🇧, 🇷🇺)
  1. Contact by phone:
  • Clinic, tel. + 48 22 463 53 23
  • e-mail:
  1. Contact the reception desk of the International Center of Hearing and Speech Medincus in person:
  • Address: Mokra 7 St., 05-830 Kajetany, Poland
  • The date of the operation for a foreign patient is approved and confirmed individually by phone, e-mail or during a doctor’s consultation.
  • If the patient underwent diagnostic examinations in another medical center, it is necessary to send all medical documentation by an e-mail to the International Cooperation Department.
  • The patient can receive information about the estimated cost for the treatment before arriving at the Clinic, but after consultation with the doctor from our Clinic, there might be changes in the estimated cost.
  1. Medical consultation on the day of the treatment in the clinic.

On the day of the hospitalization in the in-patient department, the general somatic state of the patient should be satisfactory. At the time of admission, the doctor examines the patient in order to confirm the indications for surgery. The doctor informs about the treatment methods and any risks associated with the operation. The doctor informs the patient/parents/guardians about the type of the operation and the period of hospitalization. After consultation and signing the consent to the operation, the patient is taken to a hospital room.

The patient is informed about the rules and conditions of hospital stay and the preoperative and postoperative period. The patient is in the hospital room until he is invited to the operating theatre.

  1. Pre-operative anesthesia consultation

Before the planned operation, all medical documentation is carefully analysed by the anesthetist, after which, on the basis of test results, medical certificates and a questionnaire filled out by the patient, the anesthetist makes a decision about anesthesia. In case of any doubts, the anesthetist conducts an individual consultation with the patient.

  1. Hospitalization

As a rule, a planned hospitalization is carried out on the day of the surgery after the qualification for the surgery.

During hospitalization a minor patient is assisted by the parent/guardian.

  1. Necessary things to take to the Clinic:
  • identity card (in case of a minor, their ID must be carried by a parent/guardian)
  • results of a blood tests, diagnostic tests and consultations that are the basis for hospitalization in the clinic
  • documentation of previous treatment and operations performed earlier (including the description of earlier surgical interventions)
  • medicines taken by the patient
  • personal belongings, toiletries and a towel
  • slippers or indoor shoes
  • two pajamas (preferably loose, not restricting movement).

The Clinic of the International Center of Hearing and Speech MEDINCUS has one of the most modern operating theatres in Poland. Two operating rooms are equipped with world-class equipment that allows to perform even the most complex surgical procedures safely and effectively. After surgery, the patient is transferred from the operating room to the recovery room (POP), and subsequently to the hospital room. The decision to transfer a patient from the recovery room to the hospital room is made by the anesthetist.


  • Patients are provided with single, double and triple rooms. Each room has a bathroom. All rooms are equipped with functional beds, a TV, necessary furniture and a nurse call system.
  • To ensure comfortable temperature, air conditioning is installed in each room.
  • The in-patient department has a separate kitchen, equipped with a refrigerator, a sink for washing dishes, a microwave and an electric kettle. There is also a water dispenser in the department.
  • TV programs. There is a wide range of TV channels: information, sports, entertainment and channels for kids.
  • There is wireless Internet in the Clinic. To get an access to the Internet, you should contact the medical staff to obtain the appropriate access code.
  • Smoking is prohibited at all premises.
  • Quiet hours are from 22:00 to 6:00.

The Clinic of the International Center of Hearing and Speech MEDINCUS was established with the idea of comprehensive treatment for our patients. Modern diagnostic equipment and a highly qualified team of doctors and therapists guarantee high quality of the provided medical services.

  • Contact with a doctor

A doctor’s round and consultation with a doctor takes place twice a day (in the morning and in the  evening), and also, if necessary, during the day. After the operation, the doctor’s round is performed by the attending doctor, and in the evening hours (from 20:00) by the doctor on duty. The patient can get all necessary information about the operation during the doctor’s round. The patient can consult a doctor on duty at any time.

  • Calling a nurse

Each hospital room is equipped with a nurse call system.

  1. Catering

  • Each patient is provided with full board. We take into account all medical recommendations and if possible food preferences related to religion, traditions or allergies.

    Meal time:

    breakfast – 7.30

    lunch – 13.00 *

    dinner – 18.00

** The patient receives lunch and dinner individually, depending on the course of the operation and the time the patient returns from the recovery ward to the hospital room.

  • The restaurant

The restaurant is located on the ground floor. Restaurant opening hours: from Monday to Sunday, 7:00-21:30.


The in-patient department is open for visitors from 14:00 to 17:00. Visitors should leave their outerwear in the wardrobe located on the ground floor of the building. There is parking for patients and visitors on the premises of the Clinic. 


We pay special attention to safety and comfort of the children in hospital. The parent/legal guardian is in the in-patient department with the child and has the opportunity to take an active part in the care and hospitalization of a small patient. To facilitate our cooperation, we provide all basic information about the rights of a hospitalized child and the rights of parents.


We make every effort to ensure that the patient leaves the Clinic as quickly as possible. The discharge from the Clinic is planned individually in agreement with the doctor on duty. Upon discharge from hospital, the patient receives a “Discharge Card” containing the most important information about the operation, indications for further treatment, lifestyle and nutrition.

You will also find the dates of follow-up visits and medications prescribed by your doctor. In addition, patients can receive prescriptions and referrals for further treatment. The patient has the right to access medical records, which contain all information about the state of health, as well as information about the medical services provided to him. Our Clinic may provide medical documentation to a patient, his legal representative or a person authorized by the patient.

Ways to obtain medical documentation:

  • By acquaintance on site in The Clinic;
  • By receiving photocopies of the documents by e-mail, on an electronic data carrier (An application for the issuance of medical documentation is required. The application can be filled out at the reception, sent by mail or by e-mail).

For the medical documentation described in paragraph 2, a fee is charged in accordance with the price list.


Information about patient’s health condition is provided to the patient or persons authorized by the patient. Information about the child’s health status is provided by the attending doctor to parents/legal guardians. We do not provide patient health information by phone or e-mail.

  • Payment for the operation is made after the operation or on the day of discharge from the Clinic in cash or by credit/debit card. We accept payments in Polish zlotys (PLN), dollars and euros.
  • It is also possible to make a  bank transfer to the account of the International Center of Hearing and Speech MEDINCUS, having received a preliminary invoice for payment – a pro forma invoice. Payment by bank transfer must be made before the surgery.
  • Payment in cash or by credit/debit card is made at the Registration desk of the International Center of Hearing and Speech MEDINCUS in Kajetany (Mokra 7 St.).

Citizens of the European Union or the European Economic Area can benefit from healthcare in EU, EEA or Switzerland. The healthcare system in your country of residence can reimburse you for treatment and hospitalization expenses. Patients living abroad can be reimbursed in several ways, depending on the service received and the country of residence.

Companies we work with:
Medrefund LTD – a company, which supports patients in the reimbursement of costs for treatments planed or already received in Poland. Medrefund LTD helps patients to access state funded healthcare abroad by completing the necessary documentation and completing the formalities necessary. Medrefund also helps you find high-quality medical service providers in Poland or other European countries.

Copyright by CSIM 2021. Все права защищены.

Copyright by CSIM 2023. Wszelkie prawa zastrzeżone.

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